Return & Refund Policy

Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Please note: Custom products (such as personalized or made-to-order items) cannot be returned, as they are made specifically for you. We appreciate your understanding.

📦 Customers are responsible for return shipping costs.

Eligibility for Returns

To start a return, please contact us at support@celivux.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without requesting a return first will not be accepted.

For any return questions, feel free to reach out to us at support@celivux.com.

Order Cancellation

Orders can only be cancelled within 1 hour of being placed.
After that, our team will have already registered the order into our system and with the carrier.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

This allows us to evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Custom products (personalized or made-to-order items)

  • Personal care items (beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure if your item is returnable, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item (if eligible) and, once accepted, make a new purchase.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:
Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@celivux.com.